The best messaging PBX
With DigiSac you centralize the service in a single number in your company, eliminating the use of cell phones by employees!
With the DigiSac platform, all your employees will be able to perform simultaneous calls, on multiple screens, from the main messaging channels - WhatsApp (WABA account), Telegram, Webchat, SMS and e-mail!
Benefits of choosing Digisac
Setup
Here at DigiSac you don't pay for implementation or installation and you will have the support of our team throughout the access process.
Completely free setup!
Training
We follow your path constantly! That's why, at DigiSac, you have training for you and your team whenever you need it.
Get training whenever you need it!
Support
No cost!
Standard support from Monday to Friday, from 8 am to 6 pm, with a team ready to answer all your questions.
Support included ready to serve you!
Call Transfer
Quickly transfer messages that arrive in your service queue to another department, as your customer needs!
Service queues by department
Messages arrive on the platform in order of arrival, in service queues by department!
Individual Chat per attendant
Organised, fast and practical service! With DigiSac, your attendants have an individual chat for your calls.
Overview
Have a real-time view of your calls
Follow the conversations in the channels in real time in the Agora panel. The monitoring can be done by the queues of each department or each attendant. In the Agora panel you will also have the summary of the calls in a simple and complete way!
Benefits of the Management Panel
Administration
Complete panel for administration, control, management and visualization of your calls!
Supervision
Managers, supervisors and administrators can analyze data, perform team planning, see the performance of departments and attendants.
Summary
Easy summary of important conversations like contract closing, support and decisions.
Service robot
Triage and organize your service flow
Create up to 3 levels of service and our team will help you configure if necessary! If your service has more specialties and has more complexity, we have a team of experts to help with solutions, just talk to one of our consultants .
Benefits of Service Robots
24/7 Service
Need to capture your contacts during off-hours? No problem, Robot will help you with this work.
Agility
Serve all your customers much more quickly and don't leave contacts unanswered.
Organization
Direct the ticket to the desired department or user via Robot automatically.
Integrations
Make integrations with CRM's that your company uses
Empower your company's performance and have an integrated system with the information and tools your business needs to the DigiSac platform!
Advantages of integrating systems with Digisac
Greater agility in registering information
With integrated systems, registering information in your system, within the Digisac platform, becomes faster and more practical.
Better experience for customers
With a more practical and faster service, the customer experience becomes more pleasant and the feedback more positive.
24 hour automated service
Need to capture your contacts outside of the time? With the help of the robot, in systems integrated with Digisac, this is possible.
Automatic appointments
Digisac allows scheduling messages, in a practical way, facilitating the communication process.
Higher sales conversion
Fast, easy and humanized services provide a better experience for customers and the increase in the number of sales.
Home Office
Take control of your business and your attendance at Home Office!
Home Office work has reached more and more companies in Brazil and around the world and to better meet the needs of your business, DigiSac offers a complete tool for managing and controlling Home Office services!
Benefits of the Platform at Home Office
Monitoring
Monitor in real time the messages exchanged between your employees and your customers and have greater control of your company's service.
Management
Customize access permissions, organize and restrict working hours and platform access!
Agility
Direct the call to the desired department or to a specific user, even if they are not in the same place performing the service.
Customer Service
Customize your connections according to the needs of your client and your company!
Personalize the platform according to your company's departments, attendants and communication! Offer a more humanized service and a more incredible experience for your customer!
App Digisac
DigiSac is also available in the app!
In addition to the desktop platform, Digisac also offers the application, available on the PlayStore and Apple Store, as an alternative for when there is no possibility of using a computer. The app is the perfect option for external teams of consultants, support or sales, with essential features that, through your smartphone, fit in the palm of your hand!
Internal chat
Exchange messages within the platform with your team via Internal Chat
With Internal Chat, your team will be able to chat with each other, create notification channels, groups and call anyone in private to exchange that important information without even having to leave the platform! All quickly and conveniently!
Discover the Internal ChatCookie Consent
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